BACKGROUND AND INTRODUCTION

ITA Services Group is your essential asset security management partner in a variety of technical and strategic settings. Focused on delivering much needed operational solutions and leading the industry with integrity, our 24-year record speaks for itself.

Our three main service divisions are all tailored around innovation and serving the interest of our clients in our pursuit to protect their assets, enabling them to report unlawful activities and assisting with critical supply chain functions to equip them with technology, products, services, and expertise.

Our BBBEE Level 2 certification  has enabled us to also play our part in supporting our national and local government efforts to create a fair, just, demographically representative, and commercial enterprise, in support of our democracy and our growing economy.

Our experience, intellectual property and knowledge has created a formidable team that brings together a diverse and versatile pool of skills which allow us to focus our attention on our Business to Business (B2B) and Business to Government (B2G) models of business.

ITA Services Group is a proud and active member of the country’s most prestigious organisations and formal bodies governing the industry and making sure all quality standards are adhered to and followed.

ITA Services Group is your essential asset security management partner in a variety of technical and strategic settings. Focused on delivering much needed operational solutions and leading the industry with integrity, our 24-year record speaks for itself.

Our three main service divisions are all tailored around innovation and serving the interest of our clients in our pursuit to protect their assets, enabling them to report unlawful activities and assisting with critical supply chain functions to equip them with technology, products, services, and expertise.

Our BBBEE Level 2 certification  has enabled us to also play our part in supporting our national and local government efforts to create a fair, just, demographically representative, and commercial enterprise, in support of our democracy and our growing economy.

Our experience, intellectual property and knowledge has created a formidable team that brings together a diverse and versatile pool of skills which allow us to focus our attention on our Business to Business (B2B) and Business to Government (B2G) models of business.

ITA Services Group is a proud and active member of the country’s most prestigious organisations and formal bodies governing the industry and making sure all quality standards are adhered to and followed.

HOW WE WORK ?

To ensure that clients experience a seamless interaction, with the desired end-results, we have developed a collaborative business process to ensure we manage our client’s expectations every step of the way.

We follow a 7-step business process to ensure the most cost effective and highest yield outcome for all our clients, on every project, preferably every time.

Below is a graphical representation of our business process, followed by a brief explanation of each phase:

Phase 1: Client Contact and Introduction
The clients contacts the ITA Services Group team, and an introduction meeting is set-up, face-to-face or remotely, depending on the client’s wishes or geographic location.

Phase 2: Needs Assessment
The ITA Team aims to fully understand the client’s goals, needs, parameters, budget, expectations and completion date.

Phase 3: Scope and Definition
The ITA Team defines a bespoke solution or a range of solutions to address the client’s needs as per Phase 2.

Phase 4: Presentation of Proposal
The ITA Team presents the proposed project options to the client and answers or addresses any areas that may still be unclear or un-addressed.

Phase 5: Approval and Timelines
The client approves and authorises the elected project option and agrees to the proposed timelines for the project. The required documentation, including the project program and reporting procedures signed and work procedures, payment processes and approval agreed and finalised.

Phase 6: Implementation and Execution
The project program is rolled-out and implemented according to the agreed timelines. This may include quality control assessments, project or site meetings, written reports, or a combination of all three elements, depending on the client’s requirements.

Phase 7: Completion, Delivery and Sign-off
This is the final phase in the ITA Services Group business process and during this phase the completed project presented to the client for final approval and sign-off. Part of this phase is a quality review in conjunction with the client.

One of the pivotal goals in our pursuit of service excellence is to ensure that we make it as easy as possible for our clients to do business with us.

Besides the knowledge and skills associated with our specific service departments, we also offer specialised proficiencies such as:

Consultation Skills

Project Management Skills

Knowledge of the relevant regulatory frameworks and the law

Best Practises and industry expertise

WHY ITA ?

DIVERSIFIED KNOWLEDGE BASE
The combined pool of education, experience, insight, expertise, and wisdom within ITA Services Group, covers a broad spectrum of knowledge acquired across multiple functions and roles. Executive, senior management and staff, all have a clear understanding of the tasks at hand and are committed to best practices and service standards to support our clients.
INTEGRATED TECHNOLOGY EXPERTS
In all three service divisions within ITA Services Group, we have successfully integrated the latest technological advancements to improve our products, services, and abilities. In asset security management it is of imperative importance that every aspect of the process is automated, and technology integrated into the majority of steps, plans, tactics, and products. Our state-of-the art Control Centre interfacing with both technology, software and client requirements being a perfect point in case.
OPERATIONS ORIENTATED PROBLEM-SOLVERS
ITA Services Group has been in the management and recovery of critical assets for more than two decades. Sourcing of services, procurement of products and consulting in a variety of business contexts across a broad spectrum of industries has groomed the company to become operations orientated problem-solvers with a firm grasp on the day-to-day tribulations experienced by our clients.
IN-DEPTH UNDERSTANDING OF SUPPORT NETWORKS
In a global economy and the integrated business systems of the modern world, we appreciate the importance of being able to provide support during all phases of any new project or process. We propose making use of close cooperation approaches and working towards integrated support networks, for example using cross order security and recovery agencies to recover stolen assets or making use of specialised distribution channels when sourcing quality goods and services.
VARIOUS CERTIFICATION AND MEMBERSHIPS
ITA Services Group commits itself to industry standards, high quality assurance levels, acting with integrity and being members of industry bodies. Our certification and memberships include Private Security Industry Regulatory Authority (PSIRA), Safeline-EX Standard certification approved, by The Ethics Institute, VESA Approved Recovery and Control Room Service Provider, VSS Administration Approved Recovery and Control Room Service Provider and Registration on the Western Cape Government IPS.

Click here to go to our Certification and Membership section

PRACTICAL AND HANDS-ON APPROACH
Our leadership team are all successful entrepreneurs and familiar with the challenges in starting new ventures, managing large organisations, initiating new initiatives, and managing complex projects. Being practical and using hands-on consultation processes and approaches is part of the fibre of the ITA Services Group. These experiences are freely shared within the company, and as a consequence, new clients feel that the team has a firm grasp of their immediate challenges and proposal are on point to resolve imminent problems.
BBBEE LEVEL 2 COMPLIANT
We are a BBBEE Level 2 service provider. Our rating positively impacts our clients’ BEE scorecard based on our 125% procurement recognition, which means for every R1 spent, our clients can claim R1.25 towards their own scorecard.

For more information on how BBBEE scorecards and ratings work, you can read about it here

WHAT OUR CLIENTS SAY / TESTIMONIALS

WHAT OUR
CLIENTS SAY /
TESTIMONIALS

We are obsessed about the value of our work, the standard of our services and quality of our products, understandably this also matters to our clients.

This is what our clients have to say about our products and services:

  • I have been using their services for the past year and have always been completely satisfied with their services. They do an excellent job and are always punctual with delivering their goods.

    Karen Mouton Food Service Supervisor, Alan Blyth Hospital – Department of Health, Western Cape
  • ITA has direct access to all the fleet information and is instrumental in curbing any irregular or illegal transactions. Reports and feedback are always delivered on time and requests to alter any procedure is always adhered to and implemented.

    Mandla Sibiya Director – Ngululu Carriers (Pty) Ltd
  • We are contracted by South Africa’s largest retailers to do asset management and in more specific also monitoring of high value assets, the tracking and recovery thereof in the event of a loss. The success in these major operations lies in the absolute professional and persistence orderly manner ITA monitors, follows and execute their operations. Also, a big word of recommendation towards ITA immediate response without hesitation. They leave no stone unturned and never give up. Persistence driven and they are well trained and experienced, that is what one needs to be successful in this field.

    Neil Swart General Manager – Intelligent Outcomes
  • Pointer SA has been commended by the Vehicle Security Association of South Africa (VESA) for its consistent and above industry average recovery statistics over the years. ITA, through their vast experience and comprehensive recovery network, has played a pivotal role in Pointer SA achieving and maintaining these results.

    Denis Human Customer Service Director – Pointer SA (Pty) Ltd
  • mySOS Solution have been working with ITA Tracking and Recovery since September 2016 and throughout this period we have been impressed by the way that ITA conducts their business. Responses and follow ups to any issue or email are always prompt and accurate and their staff are always a pleasure to work with.

    Albert van Urk Director, mySOS Solutions (Pty) Ltd
  • ITA Services Group has been our chosen partner since October 2003 to provide Emergency Cal Centre and National Recovery Service. The success in these major operations lie in the absolute professional, persistent and orderly manner ITA monitors, follow and execute their operations. Feedback on situation reports is of the highest standard even when they communicate with our clients directly, we receive compliments on how professional the communication is done. Accurate reports regarding any incident is critical to client relationships and this environment.

    Ruaan van Zyl Technical Manager (R&D) – Smartsurv Wireless (Pty) Ltd
  • ITA Services has provided professional Fraud and Hotline Disclosure Services to the Group Audit and Risk Department of the City of Tswane. The contract commenced from December 2019, ITA Services receives hotline calls from residents and other stakeholders of the City of Tswane and provide hotline disclosure reports promptly to the city. Based on the service provided to date, we can confidently state that ITA Services is a reputable, professional service provider with the necessary capacity, resources, experience and expertise to provide Fraud Hotline Disclosure Services.

    Dirang Modimakwane Divisional Head, Ethics Management and Forensic Audit Services – Group Audit and Risk Department, City of Tswane

ITA Services has provided professional Fraud and Hotline Disclosure Services to the Group Audit and Risk Department of the City of Tswane.

The contract commenced from December 2019, ITA Services receives hotline calls from residents and other stakeholders of the City of Tswane and provide hotline disclosure reports promptly to the city.

Based on the service provided to date, we can confidently state that ITA Services is a reputable, professional service provider with the necessary capacity, resources, experience, and expertise to provide Fraud Hotline Disclosure Services.

SOCIAL MEDIA

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SOCIAL MEDIA

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CLIENTS

ITA Services Group offer services, products, and expertise to a multitude of clients and stakeholders, and we have created meaningful relationships during the past twenty-three years.

Below is a list of our satisfied clients: 

Afritracker (Pty) Ltd Afrirent
Afritracker (Pty) Ltd Afrirent

Caradar
Caradar

ETS/Mtrack
ETS/Mtrack

GotYou Telematics (Pty) Ltd
GotYou Telematics (Pty) Ltd

Individual Quality Technology I & J
Individual Quality Technology I & J

Cape Town Tracking
Cape Town Tracking

Generator City
Generator City

Intelli Business Solutions
Intelli Business Solutions

Itrace
Itrace

Khomba Solutions
Khomba Solutions

Legratron Electronics
Legratron Electronics

Michelin Connected Fleet
Michelin Connected Fleet

MPI Collision Avoidance
MPI Collision Avoidance

PLUS Concept for Driver Fatigue Monitoring

Mygaclox t/a Securetrac
Mygaclox t/a Securetrac

MySoS Solutions (PTY) LTD
MySoS Solutions (PTY) LTD

Navitrace (Pty) Ltd
Navitrace (Pty) Ltd

Next Security Solutions
Next Security Solutions

Noscotek Nova (Pty) Ltd
Noscotek Nova (Pty) Ltd

Orion Tracking (Pty) Ltd
Orion Tracking (Pty) Ltd

Power Fleet
Power Fleet

Pro Tracker
Pro Tracker

Rensoft (PTY) LTD
Rensoft (PTY) LTD

Smartsurv Wireless
Smartsurv Wireless

Smarttrack SA (Pty) Ltd
Smarttrack SA (Pty) Ltd

Stay Simple Communications & Technology Stay Tracked
Stay Simple Communications & Technology Stay Tracked

This is Africa Solutions (Pty) Ltd
This is Africa Solutions (Pty) Ltd

Trackbox Technologies PTY LTD SVR
Trackbox Technologies PTY LTD SVR

Trusted Global Equipment Visibility (PTY) LTD
Trusted Global Equipment Visibility (PTY) LTD

Wize Drive
Wize Drive

CERTIFICATION AND MEMBERSHIPS

A critical requirement of any service provider in the asset security and recovery industry is to adhere to an extensive list of accreditations, memberships, and registration with formally recognised bodies and organisations.

ITA Services Group carries to following ratings, memberships, accreditations, and registrations:

BBBEE Level 2 Rating

BBBEE Level 2 Rating

We are a BBBEE Level 2 rated service provider since 2004 when Ngululu Capital Finance (Pty) Ltd became a shareholding partner in ITA Services Group. Under the dynamic leadership of Chris Luvhani as Group Chairman, and Mandla Sibiya as Director Strategy, ITA Services Group’s has seen rapid and prosperous expansion of its commercial activities.

This means we make a positive contribution towards our client’s BEE scorecard. Our rating positively impacts our clients’ BEE scorecard based on our 125% procurement recognition, which means for every R1 spent, our clients can claim R1.25 towards their own scorecard.

For more information on how BBBEE scorecards and ratings work, you can read about it here 

Download our BBBEE Level 2 Rating / Certificate

Private Security Industry Regulatory Authority (PSIRA)

Private Security Industry Regulatory Authority (PSIRA)

As required by South African law, ITA Services Group is Private Security Industry Regulatory Authority (PSIRA) registered, which commits us to align with PSIRA’s code of conduct, quality standards and corporate values.

Download PSIRA Membership Certificate

The Ethics Institute

The Ethics Institute

Service providers that would like to provide certified, safe and secure Fraud & Whistleblowing Hotline services, need to be an accredited organisation. ITA Services Group is Safeline-EX Standard certification approved, by The Ethics Institute.


Download our Ethics Institute Certification/Membership Certificate

VESA Approved Recovery and Control Room Service Provider

VESA Approved Recovery and Control Room Service Provider

The Motor Vehicle Security Association of South Africa (VESA) is a non-profit organization that regulates the manufacturing and installation standards of vehicle security systems. ITA Services Group, provides the recovery services and control room functions to asset tracking companies enabling them to be VESA approved.

Download VESA Confirmation of Certification Letter

VSS Administration Approved Recovery and Control Room Service Provider

VSS Administration Approved Recovery and Control Room Service Provider

VSS Administration provides technology-based vehicle security accreditation ITA Services Group provides the recovery services and control room functions for asset tracking companies enabling them to be VSS approved.

Registered on the Western Cape Government IPS

Registered on the Western Cape Government IPS

ITA Services Group is an approved and registered service provider to the Western Cape Government via their Integrated Procurement Solution (IPS).

Download our Government’s CSD Registration Certificate and Service Provider Number

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